Shipping & Returns

We charge a flat rate of £4.49 per order for UK Mainland shipping. All orders are sent by a variety of couriers depending on the weight and customer address.

If you would like a quotations for delivery outside UK Mainland or Internationally  please contact us with the following details:

  • Your Postal Address
  • The items you wish to order.

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UK Mainland Delivery

We process orders received within 24 hours. Deliveries will be sent out twice a week, on Monday and Thursday. However if you are in a hurry to recieve one of our products, please contact us and we will try our best to accomodate your needs. Our standard delivery orders are not tracked.

Once your order has been dispatched it can take 3-5 working days (Monday-Friday) for you to receive your order. However some items may arrive sooner than this.  Orders placed on Friday after midday are shipped the following Monday (excluding bank holidays).

We reserve the right to dispatch via a Courier Service at our discretion and at no extra cost to you.

 

International shipping

We ship worldwide and the prices will vary on what your purchase. Please Contact Us for a Delivery Price quotation.

Customs

Every country has different customs procedures and regulations and again this is out of our hands. You may need to pay extra charges once your order arrives in your country.  This is between you and customs in your country and we are not responsible for any extra charges.  There are occasions where Customs will open parcels and charge ‘Customs Charges’ on the contents. We do not take liability for any charges that Customs add to orders. If you refuse to pay Customs Charges they may send your parcel back to the country of origin, however, they may not send it back tracked. If we do not receive the parcel back and the items are undamaged or not in a saleable condition then we are unable to resend or refund your order. If any charges are levied for the return of the parcel then these are for your account and we must be reimbursed before we dispatch any further items to you. If you want us to resend the order an additional shipping fee will be payable.

 

Returns policy

We take pride in what we supply and we want you to be happy with your purchase from Our Muslim Homeschool. We will package the items to try and avoid damage in transit and rarely receive complaints of damaged goods arriving.

However if you are not happy with your order and wish to return this or if the item supplied is faulty or damaged then please email us at ourmuslimhomeschool@gmail.com within 14 days of your purchase and we will advise you of a returns address and procedure. If you advise us after the 14 day period we will consider the return at our discretion.

Important: Please do not return any item without first liaising with our customer service team: ourmuslimhomeschool@gmail.com

Please note the following general conditions for returns:

  • Buyer is responsible for paying for return costs for ALL returns irrespective of the reason for return.
  • The items are to be returned in an undamaged and saleable condition.
  • The buyer is responsible for the item until such time this arrives at our dispatch warehouse. Therefore we strongly recommend a Signed for service is used to return the items with adequate insurance cover.
  • Once the item(s) are received and inspected and found to fulfil the general condition for returns we will offer to replace any faulty items or provide a refund as per the customer’s instructions. Replacements for faulty items will be dispatched at our cost.
  • If the return is not due to the item being faulty we will provide a refund less a £1 re-stocking charge per item.
  • Under no circumstances will the original delivery charge paid be refunded.
  • We will provide a breakdown of the refund amount by email if required

The above does not affect your statutory rights in the UK

If a parcel is returned to us by the transport company as this was unable to be delivered for any reason, e.g. no one home to sign for the item, or item not collected from the designated point, incorrect address shown, then an additional postage charge will be levied if the customer requires this to be re-delivered. We will only send the parcel once the charge is paid. If the customer requires a refund then this will be given less the original postage charge and the restocking fees applicable.

If the fault lies with us for the return then we will offer a full refund or re-send the order at our cost.

All refunds are issued within 14 days of agreement.

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